Full-Spectrum IT Support
As part of an ongoing service agreement with a major corporation, Maestro provides support for their teams' entire digital infrastructure. Systems engineers and support agents provide full-spectrum IT support, managing all backend tasks and serving as a help desk for users, at a lower cost than a permanent in-house support team.
Maestro implemented a ticketing system and multiple alternative points of contact for the client to reach help desk technicians, ensuring minimal response times during business hours. Technicians have direct access to user systems to solve issues and offer guidance, backed by strict confidentiality policies and service level agreements. The team also coordinates with HR to provide quick onboarding and offboarding, and tracks physical assets to keep data secure and budgets under control.
Infrastructure Management
On the infrastructure management side, Maestro manages the client infrastructure to keep systems secure and up-to-date, researching software packages that best meet needs and handling licensing and deployment. Single Sign-On has been implemented for quick and easy access. The service delivery team coordinates hosting, maintenance, and development of cloud services and client websites. Stakeholders receive monthly reports on security policies, help-ticket response time, and security audit results.
Combined, Maestro's IT support and management services keep the client secure and cutting-edge with minimal time investment.